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Very good afternoon This really is my 2nd practical experience with AA. The same time last I went thru precisely the same circumstance with my luggage.

My first and previous the perfect time to fly with American Airways: I am a larger girl and I paid out added for seats on two of my flights to make sure that I would not be a load to other passengers. Why I don’t know there was nothing at all distinct about them. My previous flight to my desired destination was cancelled and I didn't learn until I had been on my solution to the gate. They made an effort to rout me to a different airport with tiny knowledge of the other airport. After a four hour delay I arrived at my destination.

On April 15th, 2013 I been given a check in the mail from you and was very disappointed when I opened the envelope to begin to see the Test created out was close to 1/4th the quantity I had initially submitted for reimbursement.

I even tried out contacting on the telephone and got nowhere; all I could hear is a recurrent information and when I request to talk to consumer relations, I would get cling up on.

I checked in times in the past for flight 1329 from Phoenix to JFK. I am booked in First Class. I entered the Priority place to search out no line and two brokers standing at respective counters without having “Situation Closed” symptoms everywhere.

I had been lucky ample to get on board American Airways Flight #32 (LAX – JFK) on labor day….my partner And that i were seated individually…we had a Dying within the family members and were being gonna nyc for the funeral…….

My Mate of mine booked my Mother a reservation from haiti to miami fl I paid her $three hundred to buy me the fares nonetheless she didn't explained to me the flight will probably be reserving over a nonrevenue flight it had been a ridicullus minute for all of us, quesion I've When the seat isn't promise why did she took the money from me

I referred to as AA this morning and I used to be notified that they observed the vehicle seat in NYC. It's going to be leaving NYC this afternoon and we be at my property sometime today or tomorrow.

New flight from Austin to Ft Myers on which I'd requested wheelchair guidance did not give any jetway assistance and Totally practically nothing in Ft Myers from aircraft to baggage claim and NOONE to check with.

The definition of customer service at American Airlines is not really described in any acknowledged phrases. It does not handle The shopper or indicate any service at all. My daughter, traveling solo, had the new experience of waiting in line at Heathrow so extended to examine in that she missed the checkin by two MINUTES although the aircraft was at the gate for one more forty five minutes. The agent, and I use that phrase generously, essential she invest in A different ticket to get a afterwards flight at a expense of an extra $three hundred. Then proceded to tell her the seat will be assigned on the gate. Alright, problem fixed. You think that! If the gate is assigned she goes to have her seat assigned and also the ‘AGENT’ who'd not allow for her on the very first flight cancelled her seat on the two the primary and 2nd flight after taking her money! So she wasn’t off that first flight yet, THE AGENT took her off! And now she wasn’t on the next flight for which she paid out supplemental revenue. Luckily we were in conversation and he or she spoke which has a supervisor who launched a seat to her. When she asked who experienced cancelled the her reservation, they explained they didn't know. This all happened in a three hour period. She finally boarded 15 minutes ahead of departure, I hope. So more info here my partner And that i contacted American Airways to substantiate if she was capable of get on the aircraft and who had cancelled her flight, since there was a economical transaction and no financial transaction occurs without having a record of who designed it, one would Consider, for accounting and theft protection purposes by itself. My spouse termed to start with and spoke to JAYNE FUENTES, a supervisor who following a prolonged discussion gave us NO Information. She could not explain to us if my daughter received a seat around the flight, obtained around the plane, or who bungled the extra order. She seriously said that ‘They are really open terminals and they don't sign-up that is scheduling or accepting payment for just a seat reservation.’ That is definitely correct accounting to suit your needs. So my spouse thanked her politely for all her help at which place I said JAYNE FUENTES instructed us absolutely nothing she was of no help in the slightest degree. Then I termed American Airlines and spoke to another supervisor, JANE Grey, a individual who should not be permitted to reply telephones inside a jail.

I just planned to say “thanks” for our pleasurable working experience with American Airways on our latest Las Vegas journey! All the things went efficiently and punctually.

So base line…..Unless of course you return to me with some sort of consideration, you’ll never see me all over again.

March twenty five I flew from Austin to Ft Myers having a airplane transform In Charlotte. When reserving my flight I asked for wheelchair guidance. Had to hunt a person up in Austin. Was taken to gate 2hours ahead of time but was assured there might be guidance for boarding. Gate was altered with no 1 at he desk could discover no guidance, and with excellent problems proceeded to new gate. Yet again no aid in boarding.

What superior is composing your displeasure to this so called “customer service” if practically nothing is finished to address the grievance.

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